Privacy Policy
1. Introduction
Adaptive Mobility (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and store information when you interact with us through our website, services, or in-person (collectively, “Services”).
2. Personal Information We Collect
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Personal details: name, address, phone number, email.
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Health & service data: mobility aids used, service history, NDIS/DVA/HCP details.
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Payment and billing information.
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Online data: IP address, browser type, cookies, analytics data.
3. How We Use Your Information
We process your data to:
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Provide and tailor our Services (sales, hire, maintenance).
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Communicate with you (updates, billing, reminders).
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Comply with funding bodies (e.g., NDIS, DVA).
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Conduct internal operations (analytics, service improvement).
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Comply with legal obligations.
4. Sharing & Disclosure
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Service providers (e.g., delivery, payment processors).
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Government/funders when required (e.g., to NDIS, HCP, DVA).
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Legal requests by law (e.g., court orders).
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Retained/cross-organisational use (e.g., aggregated data, group-wide improvements).
5. Storage & Retention
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Your personal data is retained only as long as needed for the above purposes or as required by law. Once no longer needed, it is securely deleted or de-identified.
6. Security
We employ reasonable security measures—such as access controls, encryption, and secure networks—to protect your data against misuse, loss, unauthorized access, or disclosure.
7. Your Rights
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Depending on applicable law, you may have rights to:
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Access, correct, or delete your information.
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Restrict or object to certain processing.
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Withdraw consent (where processing relies on it).
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Lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
8. Cookies & Similar Technologies
We use cookies, web beacons, and analytics tools to:
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Enhance website performance and functionality.
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Track user interactions and preferences.
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You can manage cookie settings through your browser, but this may affect website functionality.
9. Updates to This Policy
We may update this Policy to reflect legal changes or operational shifts. The new version will have an updated “Effective Date” above.
10. Contact Us
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For privacy questions or to exercise your rights, please contact us at:
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Adaptive Mobility
4/10 Hospital Road
Emerald QLD 4720
Phone: 0418 997 932 Email: adaptivemobilityequipment@outlook.com