Refund Policy

A Legal Disclaimer

We want you to be completely satisfied with your purchase or hire. This Refund Policy explains when you may be entitled to a refund, replacement, or repair under Australian Consumer Law and our own business practices.

1. Your Rights Under Australian Consumer Law

You are entitled to a refund, replacement, or repair if a product you purchase from us:

Is faulty, damaged, or unsafe
Is not as described
Is not fit for purpose

These rights apply regardless of whether the product is on sale or full price.

2. Change of Mind

Due to the nature of our products, we do not offer refunds for change of mind on:

Used or unpackaged hygiene-related items (e.g., toilet aids, cushions, bathroom equipment)
Custom-ordered or specially modified equipment
Hired equipment already in use or delivered

We may offer an exchange or credit note in limited circumstances at our discretion if the item is unused, unopened, and returned within 7 days with proof of purchase.

3. Hire Equipment

Hire fees are non-refundable once the hire period begins, unless:

The item is faulty or unsafe
You cancel before dispatch or collection

Items must be returned clean and in good condition. Charges apply for damage, late return, or replacement.

4. Returning Items

To request a return:

Contact us on [Your Phone Number] or [Your Email Address] within 7 days of receiving the item
Provide proof of purchase (receipt, invoice, or payment record)
Ensure the item is in original condition, where applicable

We will assess the return and offer repair, replacement, refund, or store credit based on the situation and our obligations under Australian Consumer Law.

5. Refund Processing

Approved refunds will be processed via the original payment method. Please allow up to 5–10 business days for bank processing times.

6. Need Help?

If you have questions about a refund or return, please get in touch:

Adaptive Mobility
4/10 Hospital Road
Emerald QLD 4720
Phone: 0418 997 932
Email: adaptivemobilityequipment@outlook.com